Summary

Join Procede’s Senior Manager of Customer Success, Josh Smith, for an informative webinar about how our Customer Success team can ensure your dealership gets the most out of your investment in Excede DMS. 

The Customer Success team will walk you through all of our available resources including, Education & Training, Support, and Professional Services, all designed to ensure your dealership is set up for success with Excede.

Whether you’re a new customer, or a long-time Excede user, you won’t want to miss this opportunity to learn how Procede Software’s Customer Success team can partner with you.

Key topics include:

  • What is Customer Success: What it Means and Why it Matters
  • Who is Customer Success: Meet your Procede Customer Success Team
  • How can our Customer Success team help you achieve your goals
Please note, this webinar is open to current Procede Software customers only.

About Josh Smith

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Josh Smith serves as Procede Software’s Senior Manager of Customer Success. A 15-year software industry veteran who grew up within the trucking industry, Josh is responsible for consulting with customers to solve their business challenges and ensuring they get the greatest possible value out of Excede. Josh is passionate about problem solving and deepening customer relationships.

About Farrah Weber

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Farrah Weber serves as Procede Software’s Customer Engagement Manager. She has been with Procede Software for five years, starting off within our Education & Training department as a Technical Trainer, delivering tailored training services to new and existing heavy-duty truck dealership customers. Farrah enjoys engaging with customers and ensuring they have access to the right resources.

About Drew Francis

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Drew Francis serves as a Customer Success Representative at Procede Software. He has been with the company for over six years, previously serving in our Product department. In his role, Drew facilitates annual business reviews with customers to assess their current partnership with Procede and ensure they’re getting the most out of their investment in Excede.